Refund Policy

M FASHION COMPANY Refund Policy

At M FASHION COMPANY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy.

Refund Eligibility:

  • Timeframe: Items must be returned within 30 days of receipt.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Exclusions: Final sale items, gift cards, and personalized items are non-refundable.

Refund Process:

  1. Initiate a Return: Contact our customer service team at contactus@mfashioncompany.com to request a return authorization.
  2. Prepare Your Return: Include the return authorization email and the original packing slip in your return package.
  3. Ship Your Return: Send your item(s) to the address provided in the return authorization email. We recommend using a trackable shipping service.

Refund Method:

  • Original Payment Method: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your return.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchanges:

  • Process: For exchanges, please return the original item and place a new order for the desired item.
  • Contact Us: If you need assistance, contact our customer service team at contactus@mfashioncompany.com

Damaged or Defective Items:

  • Report Immediately: If you receive a damaged or defective item, please contact us within 7 days of receipt at contactus@mfashioncompany.com with your order number and photos of the damage.
  • Resolution: We will provide a prepaid return label and issue a full refund or send a replacement at no additional cost.

Non-Refundable Items:

  • Final Sale: Items marked as final sale are not eligible for refunds or exchanges.
  • Gift Cards: Gift cards cannot be returned or refunded.

For any questions or further assistance, please reach out to our customer service team at contactus@mfashioncompany.com

Thank you for shopping with M FASHION COMPANY!